Learning Management System (LMS) Administrator

Ten KIT team members laying on the ground to spell out K-I-T.

Title:
Learning Management System (LMS) Administrator

Department:
Content & Curriculum Team

Classification:
Exempt

Reports to:
eLearning Director

Salary Range:
$55,000 - $62,000

Application Process:

Interested parties should submit their resume and cover letter through the posting on Indeed.com.

 

Inclusion. Excellence. Innovation. Adaptability. Encouragement.

 

JOB PURPOSE:

The Learning Management System Administrator is a member of the Content & Curriculum Team at Kids Included Together (KIT) and reports to the eLearning Director. The fully remote position will be the go-to person for everything in the LMS (LearnUpon).

In addition, as a techie, they will make edits in the KIT Academy LMS and Content Management System (KIT.org website), organize content, and ensure accessibility and ease of use for KIT end users. The LMS Administrator will have knowledge of commonly used instructional technology concepts, practices, reporting, and procedures. They will be able to QA and modify curriculum, create SOPs, create training courses, conduct onboarding for the LMS users, make updates and edits to Storyline (or other authored) files, make video edits, and manage the captioning services.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • General Administration & Reporting

    • Provides LMS administrative support to the eLearning Director.
    • Attends KIT staff, LMS, vendor, and internal weekly eLearning Team calls.
    • Provides weekly system reports to the eLearning Director.
  • LMS Management
    • Leads LMS process improvements, problem solving, customer service, and vendor relationship management.
    • Provides general management, maintenance, and updates of all KIT Academy services.
    • Maintains 508 compliance/accessibility standards online including website(s), website content and LMS.
    • Ensures KIT Academy is up to date with all new LearnUpon features, functionality, and updates.
    • Recommends emerging eLearning technology to enhance the KIT Academy user experience.
  • Curriculum & Training
    • Partners with other departments to incorporate and properly format new or existing training materials.
    • Conducts Staff onboarding eLearning curriculum & training.
    • Creates end-user documentation and assists with the SOP documentation.
    • Corrects SCORM and Tin Can files produced in Storyline as needed.
    • Reviews courses and tests as Second Set of Eyes for functionality and ADA compliance
    • Manages the transcription process from course creation to implementation in KIT Academy with ADA compliance.
    • Maintains and organizes eLearning team digital assets including templates, video and audio files.
    • Assists with improved tagging and searching capabilities within KIT Academy and becomes familiar with the KIT course catalog.
  • Help Desk
    • Oversight of Help Desk with an eye on areas needing improvement in LMS to reduce trouble tickets.
    • Manages outsourced KIT Help Desk Support Team to ensure all escalated online learner issues are resolved.
    • Provides Tier 2 LMS support. \
    • Maintains a positive, empathetic, and professional attitude toward customers always
  • Editing
    • Edits and manipulates audio and video files, as needed.
    • Combines scripts/captions with videos: edits captions, adds branded video intros, and outros, makes minor cuts or revisions. Camtasia preferred.
    • Manages zoom mp4 and caption files.
    • Converts caption files from VTT to SRT or TXT files.
    • Manages the webinar post recording to eLearning publication process.

Other duties, as assigned

 

QUALIFICATIONS:

  • Education & Experience

    • Four-year degree from an accredited college or university, or equivalent experience.
    • Master’s degree in technology, Instructional Design, Education, Curriculum, or similar preferred.
    • 3 years’ experience working with Learning Management Systems, IT Help Desk, or Instructional Design.
  • Competencies &  Success Factors

    • Understanding of online learning technology, Instructional Design concepts and adult learning principles
    • Knowledge of disability inclusion standards, ADA, and WCAG.
    • Experience with LMS systems (publishing content, courseware management, reporting features, communication tools, adding resources, etc.)
    • Excellent written and verbal communication
    • API experience a huge PLUS
    • Basic graphic design and video editing skills
    • eLearning software knowledge (Articulate Storyline 3 or 360)
    • Some familiarity with SCORM 1.2 preferred
    • Demonstrated strong problem solving and highly responsive with customer service mindset
    • Preferred software skills: Microsoft Office Suite, Excel, Salesforce, Camtasia, YouTube Studio, PPT, and Trello.
    • Quality Matters knowledge and experience a plus
    • Excellent organizational skills, consistent attention to detail, and able to meet deadlines
    • Ability to multi-task and work independently in a remote setting
    • Ability to maintain confidentiality.

COVID-19 Vaccination Requirement:

As mandated by Executive Order 14042 which requires all federal contractors to be vaccinated against the coronavirus, KIT is requiring all employees to be fully vaccinated against COVID-19 by December 8, 2021. Candidates may need to be fully vaccinated against COVID-19 by their start date in accordance with policy. Candidates who receive a conditional job offer will be required to provide proof of their COVID-19 vaccination. Employees and candidates with a disability or medical condition that makes it medically inadvisable for them to receive a COVID-19 vaccine, as verified by their healthcare provider, or those with a sincerely held religious belief, observance, or practice that prevents them from receiving a COVID-19 vaccine, may request reasonable accommodation and exemption from the COVID-19 vaccination requirement.

Diversity & Inclusion:

KIT is an equal opportunity employer. KIT prohibits discrimination against applicants on the basis of sex, race, religion, color, national origin, physical or mental disability, protected medical condition (including pregnancy or childbirth), marital status, age, sexual orientation, gender identity or gender expression, ancestry, military or veteran status, genetic information or any other characteristic protected by federal, state or local law.

Studies have shown that women and people of color and people with disabilities are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Applicants with disabilities are especially encouraged to apply.

 

WORKING CONDITIONS:

  • Physical Requirements
0-24% 25-49% 50-74% 75-100% 0-24% 25-49% 50-74% 75-100%
Lifting/Carrying Twisting/Turning
Under 10 lbs Reach over shoulder
11-20 lbs Reach over head
21-50 lbs Reach outward
51-100 lbs Climb
Over 100 lbs Crawl
Kneel
Pushing/Pulling Squat
Under 10 lbs Sit
11-20 lbs Walk-Normal Surfaces
21-50 lbs Walk-Uneven Surfaces
51-100 lbs Walk-Slippery Surfaces
Over 100 lbs Stand
Bend
Driving
Automatic Trans Other
Standard Trans Keyboard/Ten Key
Vision Fingering (fine dexterity)
Hearing Handling (grasping, holding)
Ascending Stairs
Descending Stairs