Inclusion Support Center Assistant
Title:
Inclusion Support Center Assistant
Department:
Program
Classification:
Non-Exempt
Reports to:
Inclusion Support Center Manager
Salary Range:
$45,000 - $50,000 annually
Application Process:
Interested parties should submit their resume and cover letter through the posting on Indeed.com.
Inclusion. Excellence. Innovation. Adaptability. Encouragement.
JOB PURPOSE:
The Inclusion Support Center Assistant is responsible for providing administrative support to the Inclusion Support Center Manager and coordinating and maintaining scheduling for KIT's Inclusion Support Center staff.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- General Administration & Reporting
- Monitors all Inclusion Support Center (ISC) online, email, and phone appointment requests regarding military affiliated and public programs and responds within one business day.
- Schedules ISC appointments for multiple Specialists across up to sixteen time zones.
- Identifies priority calls during intake and schedule all requests based on triage system.
- Coordinates and serves as the administrator for the online scheduling system for ISC appointments.
- Reserves video conference or phone conference bridge for ISC consultations when requested.
- Manages waitlist for maximum efficiency and increased appointment utilization.
- Assists Inclusion Support Center Manager with Salesforce data management.
- Enters all ISC related intake data and updates records in Salesforce.
- Tracks partner organizations for contract eligibility and usage.
- Conducts outreach to providers and sites with active contracts that are not currently maximizing the ISC service.
- Communicates effectively with the Content Department/eResponders with KIT Academy requests within one business day.
- Attends regular Inclusion Support Center staff meetings, monthly KIT staff meetings and other meetings, as assigned.
- Specialist Support
- Efficiently schedules appointment requests and monitors established timelines.
- Maintains the ISC schedule using Outlook calendars according to need and availability.
- Promptly reschedules ISC calls, as needed.
- Schedules follow up requests in a timely manner.
- Customer Service
- Provides responsive telephone customer service for the ISC.
- Maintains a positive, empathetic, and professional attitude toward providers at all times.
- Contacts providers and staff regarding day-to-day changes.
- Program Department Administration
- Conducts weekly shipping and distribution operations, as needed.
- Communicates and coordinates material delivery with customers.
- Uses Salesforce to track all material requests and order details.
- Elevates issues regarding shipping operations to Program and Talent Operations Director.
Other duties, as assigned
QUALIFICATIONS:
- Education
- High School Diploma or Equivalent (GED) – Required
- Associate’s or Bachelor’s Degree a plus
- Experience
- Proficient in Microsoft Office: Outlook
- Fluency in Microsoft Office Suite: Excel, Word, PowerPoint
- Proficient in CRM (Salesforce) preferred
- Ability to multi-task
- Competencies
- Proficient in Microsoft Office: Outlook
- Fluency in Microsoft Office Suite: Excel, Word, PowerPoint
- Proficient in CRM (Salesforce) preferred
- Ability to multi-task
- Success Factors
- Excellent organizational skills and consistent attention to detail
- Accuracy in scheduling appointments across time zones
- Proven customer service skills
- Ability to adapt to emerging technology
- Strong work ethic
- Highly accountable
- Creative problem solver
- Driven to execute with consistency
- Team-oriented
- Positive “can do” attitude
COVID-19 Vaccination Requirement:
As mandated by Executive Order 14042 which requires all federal contractors to be vaccinated against the coronavirus, KIT is requiring all employees to be fully vaccinated against COVID-19 by December 8, 2021. Candidates may need to be fully vaccinated against COVID-19 by their start date in accordance with policy. Candidates who receive a conditional job offer will be required to provide proof of their COVID-19 vaccination. Employees and candidates with a disability or medical condition that makes it medically inadvisable for them to receive a COVID-19 vaccine, as verified by their healthcare provider, or those with a sincerely held religious belief, observance, or practice that prevents them from receiving a COVID-19 vaccine, may request reasonable accommodation and exemption from the COVID-19 vaccination requirement.
Diversity & Inclusion:
KIT is an equal opportunity employer. KIT prohibits discrimination against applicants on the basis of sex, race, religion, color, national origin, physical or mental disability, protected medical condition (including pregnancy or childbirth), marital status, age, sexual orientation, gender identity or gender expression, ancestry, military or veteran status, genetic information or any other characteristic protected by federal, state or local law.
Studies have shown that women and people of color and people with disabilities are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
Applicants with disabilities are especially encouraged to apply.
WORKING CONDITIONS:
- Physical Requirements
| 0-24% | 25-49% | 50-74% | 75-100% | 0-24% | 25-49% | 50-74% | 75-100% | ||
| Lifting/Carrying | Twisting/Turning | ||||||||
| Under 10 lbs | ☐ | ☒ | ☐ | ☐ | Reach over shoulder | ☒ | ☐ | ☐ | ☐ |
| 11-20 lbs | ☒ | ☐ | ☐ | ☐ | Reach over head | ☒ | ☐ | ☐ | ☐ |
| 21-50 lbs | ☒ | ☐ | ☐ | ☐ | Reach outward | ☒ | ☐ | ☐ | ☐ |
| 51-100 lbs | ☒ | ☐ | ☐ | ☐ | Climb | ☒ | ☐ | ☐ | ☐ |
| Over 100 lbs | ☒ | ☐ | ☐ | ☐ | Crawl | ☒ | ☐ | ☐ | ☐ |
| Kneel | ☒ | ☐ | ☐ | ☐ | |||||
| Pushing/Pulling | Squat | ☒ | ☐ | ☐ | ☐ | ||||
| Under 10 lbs | ☒ | ☐ | ☐ | ☐ | Sit | ☐ | ☐ | ☐ | ☒ |
| 11-20 lbs | ☒ | ☐ | ☐ | ☐ | Walk-Normal Surfaces | ☒ | ☐ | ☐ | ☐ |
| 21-50 lbs | ☒ | ☐ | ☐ | ☐ | Walk-Uneven Surfaces | ☒ | ☐ | ☐ | ☐ |
| 51-100 lbs | ☒ | ☐ | ☐ | ☐ | Walk-Slippery Surfaces | ☒ | ☐ | ☐ | ☐ |
| Over 100 lbs | ☒ | ☐ | ☐ | ☐ | Stand | ☒ | ☐ | ☐ | ☐ |
| Bend | ☒ | ☐ | ☐ | ☐ | |||||
| Driving | |||||||||
| Automatic Trans | ☒ | ☐ | ☐ | ☐ | Other | ||||
| Standard Trans | ☒ | ☐ | ☐ | ☐ | Keyboard/Ten Key | ☐ | ☐ | ☐ | ☒ |
| Vision | ☐ | ☐ | ☐ | ☒ | Fingering (fine dexterity) | ☐ | ☒ | ☐ | ☐ |
| Hearing | ☐ | ☐ | ☐ | ☒ | Handling (grasping, holding) | ☒ | ☐ | ☐ | ☐ |
| Ascending Stairs | ☒ | ☐ | ☐ | ☐ | |||||
| Descending Stairs | ☒ | ☐ | ☐ | ☐ |