Inclusion Support Center Assistant

Ten KIT team members laying on the ground to spell out K-I-T.

Inclusion Support Center Assistant



Reports to:
Inclusion Support Center Manager

Salary Range:
$45,000 - $50,000 annually

Application Process:

Interested parties should submit their resume and cover letter through the posting on


Inclusion. Excellence. Innovation. Adaptability. Encouragement.



The Inclusion Support Center Assistant is responsible for providing administrative support to the Inclusion Support Center Manager and coordinating and maintaining scheduling for KIT's Inclusion Support Center staff.



  • General Administration & Reporting

    • Monitors all Inclusion Support Center (ISC) online, email, and phone appointment requests regarding military affiliated and public programs and responds within one business day.
    • Schedules ISC appointments for multiple Specialists across up to sixteen time zones.
    • Identifies priority calls during intake and schedule all requests based on triage system.
    • Coordinates and serves as the administrator for the online scheduling system for ISC appointments.
    • Reserves video conference or phone conference bridge for ISC consultations when requested.
    • Manages waitlist for maximum efficiency and increased appointment utilization.
    • Assists Inclusion Support Center Manager with Salesforce data management.
    • Enters all ISC related intake data and updates records in Salesforce.
    • Tracks partner organizations for contract eligibility and usage.
    • Conducts outreach to providers and sites with active contracts that are not currently maximizing the ISC service.
    • Communicates effectively with the Content Department/eResponders with KIT Academy requests within one business day.
    • Attends regular Inclusion Support Center staff meetings, monthly KIT staff meetings and other meetings, as assigned.
  • Specialist Support
    • Efficiently schedules appointment requests and monitors established timelines.
    • Maintains the ISC schedule using Outlook calendars according to need and availability.
    • Promptly reschedules ISC calls, as needed.
    • Schedules follow up requests in a timely manner.
  • Customer Service
    • Provides responsive telephone customer service for the ISC.
    • Maintains a positive, empathetic, and professional attitude toward providers at all times.
    • Contacts providers and staff regarding day-to-day changes.
  • Program Department Administration
    • Conducts weekly shipping and distribution operations, as needed.
    • Communicates and coordinates material delivery with customers.
    • Uses Salesforce to track all material requests and order details.
    • Elevates issues regarding shipping operations to Program and Talent Operations Director.

Other duties, as assigned



  • Education

    • High School Diploma or Equivalent (GED) – Required
    • Associate’s or Bachelor’s Degree a plus
  • Experience

    • Proficient in Microsoft Office: Outlook
    • Fluency in Microsoft Office Suite: Excel, Word, PowerPoint
    • Proficient in CRM (Salesforce) preferred
    • Ability to multi-task
  • Competencies

    • Proficient in Microsoft Office: Outlook
    • Fluency in Microsoft Office Suite: Excel, Word, PowerPoint
    • Proficient in CRM (Salesforce) preferred
    • Ability to multi-task
  • Success Factors

    • Excellent organizational skills and consistent attention to detail
    • Accuracy in scheduling appointments across time zones
    • Proven customer service skills
    • Ability to adapt to emerging technology
    • Strong work ethic
    • Highly accountable
    • Creative problem solver
    • Driven to execute with consistency
    • Team-oriented
    • Positive “can do” attitude

COVID-19 Vaccination Requirement:

As mandated by Executive Order 14042 which requires all federal contractors to be vaccinated against the coronavirus, KIT is requiring all employees to be fully vaccinated against COVID-19 by December 8, 2021. Candidates may need to be fully vaccinated against COVID-19 by their start date in accordance with policy. Candidates who receive a conditional job offer will be required to provide proof of their COVID-19 vaccination. Employees and candidates with a disability or medical condition that makes it medically inadvisable for them to receive a COVID-19 vaccine, as verified by their healthcare provider, or those with a sincerely held religious belief, observance, or practice that prevents them from receiving a COVID-19 vaccine, may request reasonable accommodation and exemption from the COVID-19 vaccination requirement.

Diversity & Inclusion:

KIT is an equal opportunity employer. KIT prohibits discrimination against applicants on the basis of sex, race, religion, color, national origin, physical or mental disability, protected medical condition (including pregnancy or childbirth), marital status, age, sexual orientation, gender identity or gender expression, ancestry, military or veteran status, genetic information or any other characteristic protected by federal, state or local law.

Studies have shown that women and people of color and people with disabilities are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.

Applicants with disabilities are especially encouraged to apply.



  • Physical Requirements
0-24% 25-49% 50-74% 75-100% 0-24% 25-49% 50-74% 75-100%
Lifting/Carrying Twisting/Turning
Under 10 lbs Reach over shoulder
11-20 lbs Reach over head
21-50 lbs Reach outward
51-100 lbs Climb
Over 100 lbs Crawl
Pushing/Pulling Squat
Under 10 lbs Sit
11-20 lbs Walk-Normal Surfaces
21-50 lbs Walk-Uneven Surfaces
51-100 lbs Walk-Slippery Surfaces
Over 100 lbs Stand
Automatic Trans Other
Standard Trans Keyboard/Ten Key
Vision Fingering (fine dexterity)
Hearing Handling (grasping, holding)
Ascending Stairs
Descending Stairs